Common QR Code Scanning Issues

Modified on Fri, 21 Nov at 10:38 AM

1. Screen brightness too dark

  • Maximize screen brightness

2. QR code image orientation shifts when user places phone on the scanner

  • Lock phone screen orientation

3. QR code image cropped/not displayed appropriately

  • Open the attachment as an image
  • Make sure the image is displayed without zooming in/out too mu

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