Supported and Accepted Identity Documents

Overview

This article outlines which identity documents are generally trusted, conditionally accepted, or not supported for identity verification purposes.

Countries with Generally Trusted Issued Documents

Identity documents issued by the following countries are generally trusted and accepted, provided they are valid and unexpired:

Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United States.

Accepted Document Types from These Countries

The following document types are accepted when issued by the countries listed above:

• Driver’s License

• Residence Card

• National Identification Card

Accepted Identity Documents by Category

Only one document may be used per category.
(For example, if a Driver’s License is selected as a Primary Document, it cannot also be used as a Secondary Document.)

Primary Identity Documents

The following documents are accepted as primary identity documents:

• Driver’s License

• U.S. Passport Book or Passport Card

• Permanent Resident Card (Green Card)

• Foreign Passport

• U.S. Military ID or Military Dependent ID Card

Secondary Identity Documents

The following documents may be accepted as secondary identity documents, depending on the workflow:

• Driver’s License

• Foreign Passport

• U.S. Passport Book or Passport Card

• Permanent Resident Card (Green Card)

• Native American Tribal Identification Document

Unsupported Countries

Identity documents issued by all countries not listed in the “Generally Trusted Issued Documents” section are not supported.

Exception:

• Passports from any country may be accepted only if they are successfully authenticated.

Special Documents Not Currently Supported

The following documents are not supported and should not be accepted:

• UK Proof of Age Cards (PASS / CitizenCard)

• UK Provisional Driver’s License (Photocard)

• Indian PAN (Permanent Account Number / Income Tax) Card

If one of these documents is presented, please request an alternative supported identity document.

UK issued proof of age (PASS/CitizenCard) document:

UK issued provisional driver license:

Indian PAN (Permanent Account Number/Income Tax) Card:

For any Additional Questions or assistance, please contact Support@nextgenid.com