Supported and Accepted Identity Documents

Overview

This article outlines which identity documents are generally trusted, conditionally accepted, or not supported for verification purposes.
Level 1 Support must always consult Level 2 for confirmation before proceeding when there is any uncertainty or exception. This guidance should be used when reviewing customer-submitted identification and determining whether escalation is required.

Countries with Generally Trusted Issued Documents

Identity documents issued by the following countries are generally trusted and accepted, provided they are valid and unexpired:

Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States

Accepted Document Types from These Countries

• Driver’s License

• Residence Card

• National Identification Card

Accepted Identity Documents by Category - ONLY ONE CAN BE ACCEPTABLE PER DOCUMENT. (Ex: If a DL is selected as a Primary Document, it cannot be selected again for Secondary.)
(2 Foreign Passports can be used if from different countries).

Primary Documents

The following are accepted as primary identity documents:

• Driver’s License

• U.S. Passport Book or Passport Card

• Permanent Resident Card (Green Card)

• Foreign Passport

• U.S. Military or Military Dependent ID Card

Secondary Documents

The following may be accepted as secondary identity documents, depending on the workflow:

• Driver’s License

• Foreign Passport

• U.S. Passport Book or Passport Card

• Permanent Resident Card (Green Card)

• Native American Tribal Identification Document

Exceptions and Special Client Rules

Some clients operate under expanded document acceptance rules:

• Google: Accepts a broader range of international documents

• DHS and HHS: Federal clients with an extended document list beyond standard acceptance

Unsupported Countries

• Identity documents issued by all other countries not listed above are not supported

• Exception: Passports from any country may be accepted only if successfully authenticated

Special Documents Not Currently Supported

The following documents are not supported and should not be accepted:

• UK Proof of Age cards (PASS / CitizenCard)

• UK Provisional Driver’s License (Photocard)

• Indian PAN (Permanent Account Number / Income Tax) Card

If a customer presents one of these documents, advise them to provide an alternative supported document.

UK issued proof of age (PASS/CitizenCard) document:

UK issued provisional driver license:

Indian PAN (Permanent Account Number/Income Tax) Card:

SRIP Support Guidance

• Verify document type and issuing country before proceeding

• Do not make exceptions outside the guidance listed above

• Escalate to Level 2 if:

  • A document falls under an exceptional case

  • Client specific rules may apply

  • Authentication cannot be confirmed